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How to handle angry customers

Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you...

Here are the finalists for the 2014 South Australian Food Industry Awards

STATE OF CHAMPIONS: Alex Knoll from Barossa Fine Foods, Victoria McClurg of Barossa Valley Cheese Co, Sam Tucker from Tucker’s Natural, Virginia Beal...

WIAA forum forges connections

"The forum will be leading-edge, interactive and results driven" A SPECIAL business forum in Melbourne in October will give women the chance to...

Tips for Product labelling

Labels are a key feature of most products. They help to market the product, allow customers to tell it apart from the competition, and give important messages...

Restaurants claim victory in fight for lower weekend penalty rates

Penalty rates ... are about to change after a decision from the Fair Work Commission. WEEKEND trading will be a bit more affordable for Australian restaurants...

Diners evacuated in Vic restaurant blaze

A FIRE at a popular inner Melbourne restaurant that forced the evacuation of diners has caused more than $400,000 worth of damage. ABOUT 50 people were...

Shangri-La’s Traders Hotels to rebrand as 'Hotel Jen' (including its Brisbane property)

The first Hotel Jen opens in Singapore this month   Shangri-La’s Traders Hotels will be rebranded as 'Hotel Jen' and repositioned to snare "independently...

Sofitel appointed to manage Sydney's largest new hotel

Accor’s luxury Sofitel brand has been appointed to manage Sydney’s largest new hotel in 20 years, located next to Darling Harbour’s International...

Glitzy Australian restaurant to be fined over cockroaches

The view at Saks restaurant (Facebook)   Cockroaches in the kitchen top the list of a number of food safety violations at one of the Gold Coast's...

Cooks Hill restaurant refused licence application

A second Cooks Hill restaurant has had a licence application for serving alcohol without food rejected in as many weeks. The owner of proposed venue known...