Restaurateurs attack Uber Eats contracts
Restaurant owners are raging over Uber Eats contracts
They claim these “unfair” contracts are costing them money and resulting in nasty reviews.
That amidst all sorts of bad stories about the quality of the food being delivered through Uber Eats - cold food, pizza being thrown around in boxes, and deliveries taking just too long.
Many of these gripes surfaced on A Current Affair.
One cafe owner, Mohammed, 23, who runs the Yellow Door café in Melbourne said he is “breaking up” with the company after losing money. Uber Eats, he claims, is unfair with it taking 35 per cent of sales per delivery.
“I am breaking up with Uber Eats, it's unfair,' Mohammed told A Current Affair.
“When you go through it and calculate it properly, you are not making any money.”
“I guarantee I've lost business with Uber Eats from the reviews that are posted right now,
Petty Cash Cafe owner Caitlin, based in Marrickville, Sydney, told the network that Uber Eats was costing her money and that she was making a loss from the service.
“I really think that every $1000 that Uber paid me probably cost me $1200,” Caitlin told A Current Affair.
Uber, according to the contract, does not provide any “delivery or logistics services”. That’s despite the food from the restaurants being delivered by bike or car.
“Uber is a technology services provider,” the contract says.
The contract makes it clear that if a customer receives an “unsatisfactory meal”, then the restaurant owner is the one that’s “'responsible for costs related to reimbursement”.
The Australian Competition and Consumer Commission is considering investigating Uber Eats with ACCC chairman Rod Sims telling the ABC there were three aspects of the law that the regulator would look into regarding the contracts.
Uber Eats said it would co-operate with the ACCC.
“No one has a greater interest in a thriving restaurant sector in Australia than Uber Eats,” the company told the Nine Network.
“Complying with Australian law is important to us.”
Leon Getler 30th April 2018.
