NSW Electronic check-in guidance and QR codes
Mandatory electronic check-in for businesses from Monday 23 November 2020
The Service NSW COVID Safe Check-in is strongly recommended to businesses as a free, secure and convenient system, but businesses are free to choose any electronic system that meets the record keeping requirements.
Using electronic methods to collect patron details
Fast access to accurate and complete electronic records helps NSW Health to quickly alert people who may have been in contact with a person with COVID-19 while visiting your business or organisation. Efficient contact tracing helps slow or stop the spread of COVID-19 in the community.From Monday 23 November 2020, it is mandatory for certain types of businesses to use electronic check-in methods to collect patron and staff details.
QR Codes
QR codes are a common of electronic check-in system. QR codes operate like barcodes, with information that can be read by a smartphone camera. Some phones may require a free QR code reader app, which are available from the Android or iPhone stores. Some businesses are already using QR codes to collect customer details as they are convenient for businesses and customers. They provide a hygienic, contactless way of signing into a venue.
COVID Safe Check-in with the Service NSW app
To help you with contactless customer record keeping, we’ve created a unique, free QR code for your business that customers can scan when they visit.How to get your COVID Safe Check-in QR code
Using the COVID Safe Check-in
2. The smartphone reads the code and one of two things will happen:A staff member may check the successful sign in on the customer's phone.
- the customer will be asked to download the Service NSW app
- if they already have the app they will be taken to the check in
Setting up your own QR code check in
1. Businesses can find their own QR code guest registration service by searching online or asking their IT services provider for advice. Read the terms and conditions carefully, paying particular attention to:
- pricing and payment details
- privacy policies
- length of contract and how to cancel the service
- how the data is stored and how you can access it when required - data must be stored securely onshore in Australia
2. Sign up with a servive and download the unique QR code.
3. Display the code at the entrance to the venue so customers can access it easily, A staff member or COVID-19 Safe Hygiene Marshal should be nearby to assist customers and confirm they have checked in.
4. If any customers are unable to use the QR code, businesses should have an alternative check-in method available, such as an SMS service or manual check-in with a staff member.
Source: NSW Government