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Sofitel Sydney launches new self-check-in service

A new self-check-in service for guests has been launched at Sofitel Sydney Darling Harbour making future check-ins a more seamless and modern process for guests.

The new digital kiosk, that hasn’t been seen in any other Sofitel hotels nationally, will mean guests can now check in, pay and receive their room key without having to visit the concierge desk.

Dr Jerry Schwartz, who owns Sofitel Sydney Darling Harbour is excited by this technological innovation and how it will change the check-in experience.

“The self-service trend is leading the way to a future which prioritises convenience. We are investing in improved technology that enhances digital guest experiences. With the advancement in this process, we’re catering for travellers who are wanting a new revolutionised experience which is fast and efficient. However, this does not replace the traditional landscape of hotel processes where guests prefer a personal touch, which we love to deliver when checking guests in,” said Dr Schwartz.

The hotel’s General Manager, Greg Brady said, “Sofitel is ambitious to optimise the guest journey and a one touch digital experience does exactly that. We are fortunate that Dr Schwartz is open to trialling exciting new technology to enhance the guest journey for those travellers looking for a digital check-in.”    

In-room experiences have also had a digital upgrade implementing the Order Up platform.

With this platform guests can order in-room dining items directly through a QR code located by their bedside.

The use of this technology means hotel employees can be less transactional and more focused on customer care - establishing genuine connections with guests.


Irit Jackson, 10th June 2021