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Hosp... Restaurant brands customers 'peasants' after bad online review

Restaurant brands customers 'peasants' after bad online review

They wouldn't know fine dining if it slapped them in their ugly faces': Restaurant describes bride's hen party as 'chavs' and 'peasants' in revenge for bad online review

  • Melissa Grogan-Morgan, 27, attended restaurant with 17 friends and family

  • Bride-to-be put negative review online after being disappointed with staff

  • However, 47 King Street West replied to Facebook post with vicious tirade

  • It called the hen party 'the chaviest most vile people ever' and 'peasants'

  • Also branded them 'ugly', the 'bottom of the barrel' and 'chav cheap trash' 

Dressed smartly for a night out, a group of young women beam for the camera in an upmarket restaurant.

All seems well, but appearances can be deceptive.

When the hen party returned home, bride-to-be Melissa Grogan-Morgan logged on to the eaterie’s Facebook page and left some scathing comments about the service.

Melissa Grogan-Morgan, 27 (front left), was joined by family and friends for a hen party dinner at 47 King Street West in Manchester city centre but posted negative feedback online after being disappointed with the service


Melissa Grogan-Morgan, 27 (front left), was joined by family and friends for a hen party dinner at 47 King Street West in Manchester city centre but posted negative feedback online after being disappointed with the service

 

Few, however, would have expected the volley of abuse that was served up by staff in return. Variously, they described the party as ‘cheap chav trash’ and ‘ugly peasants’.

Miss Grogan-Morgan, 27 – at the front of the group picture on the left – had been celebrating her hen night with 17 friends and family at 47 King Street West in Manchester.

But the group said they were disappointed by how disorganised the staff were and left comments about the seating arrangements and the attitude of the manager.

In reply to the remarks the restaurant branded the women the worst diners ever to enter the premises. It said: ‘The chaviest worst most vile people ever to grace our restaurant. Wouldn’t know fine dining if it slapped them in their ugly faces!’ It continued: ‘Best thing ever is that they won’t return! Bottom of the barrel.

Ms Grogan-Morgan, who spent £600 at the venue with the party, wrote negative feedback on the restaurant's Facebook page after being disappointed with the attitude of staff and how they split the party onto two tables

 

‘And five out of 18 of them turned up 1 hour and 10 minutes after the booking time and expected fresh starters...are you having a laugh... What absolute trash they were. We pity the groom!’

Yesterday the Facebook page of the restaurant, which has welcomed Manchester United boss Louis van Gaal and Coronation Street star Kym Marsh as guests, had been disabled.

Miss Grogan-Morgan, a customer service manager from Stoke-on-Trent, said: ‘For them to post these messages beggars belief…It’s left a bit of a shadow over the whole occasion.’

In the offending review, Miss Grogan-Morgan wrote: ‘The restaurant was nice and the food was fab however the service was awful. 

My friends booked this restaurant for my hen do for 18 of us, originally it was 10 but numbers grew and they let the restaurant know about it with plenty of notice however we were sat on two separate tables that weren’t even next to each other.’ 

Lynsey Herron, who organised the evening out, wrote: ‘We were treated with disdain and aggression the moment we got through the door.’

The restaurant owned by former lawyer Michael Hymanson opened in 2011 and has been a hit with critics. 

Mr Hymanson, 62, whose son Barry is manager, said: ‘The whole incident is regrettable. 

It has been investigated and dealt with internally.’

Source : The Daily Mail    Jaya Narain and Nazia Parveen   March 3rd 2015

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